Delivery Policy

All products sold by PeruMX-LatamGSM are digital services. Nothing is shipped physically; every order is delivered through your account on this website and, where relevant, by e-mail.

When your order is delivered

• Automatic services are processed by our supplier as soon as the order is placed. Most return a result within minutes and are marked Instant on the service page.
• Manual services depend on a supplier operator. The expected window, for example 1-6 hours or 1-24 hours, is shown on the service page before you order.
• Orders are processed every day during office hours. Orders placed outside office hours start when the next processing window opens, unless the service is fully automatic.

Where to find the result

Open your order history to see the current status of every order. Successful orders show the supplier response, such as an unlock confirmation or credentials. Failed orders show the supplier error message so you can correct the details and submit again.

Common delays

• The IMEI, serial or model submitted does not match the device or is not supported by the service.
• The supplier is performing maintenance or has run out of credits for that model.
• The order requires a manual review, for example when the device is blacklisted or the account is on hold.

If an order stays in process longer than the published delivery window, contact our support through the channels listed in the footer with the order number.

Cancellations and refunds

Orders that have not been submitted to the supplier can be cancelled from your account. Once a supplier has started processing an unlock, the order can no longer be cancelled. Refunds for undelivered orders follow our Refund & Return Policy.